How long does it take to process my order?
Once you have placed your order online, please allow 1-2 business days to ready your order and send it to our distribution center to ship your item.
How much is shipping cost?
We offer free shipping on all orders.
Custom & Imports fees
All orders are subject to additional imports fees upon delivery.
Refusing to pay custom fees
If you choose to refuse the custom fee and parcel returned back to Dcoup wearhouse. shipping and handling fee may be deduct from your refund.
Want to learn about custom fees? We would recommend contacting your local custom office before placing the order.
When will my order arrive?
After item been shipped depends on your region arrival time differ as below,
- UAE / Saudi Arabia and Singapore - 8 to 10 business days
- USA/ Canada/ UK/ European region /Australia and New Zealand - 8 to 14 business days
- Africa/ Russia /Other Asian and Middle East region - 8 to 20 business days
Delivery times may vary due to the global disruption of COVID-19. in case if you have not received your goods given timeframe, Don't panic! delay due to global crisis. If you feel you want to get in touch with our customer service, feel free to get in touch with us on email@example.com