How long does it take to process my order?
Once you have placed your order online, please allow 1-2 business days to ready your order and send it to our distribution center to ship your item.
How much is shipping cost?
We are glad to bring our customer great value and service. That's why we provide free shipping.
Custom & Imports fees
All orders are subject to additional imports fees upon delivery.
Refusing to pay custom fees
If you choose to refuse the custom fee and parcel returned back to Dcoup wearhouse. shipping and handling fee may be deduct from your refund.
Want to learn about custom fees? We would recommend contacting your local custom office before placing the order.
When will my order arrive?
After item been shipped depends on your region arrival time differ as below,
- UAE / Saudi Arabia and Singapore - 8 to 10 business days
- USA/ Canada/ UK/ European region /Australia and New Zealand - 8 to 14 business days
- Africa/ Russia /Other Asian and Middle East region - 8 to 20 business days
There will be 8 to 10 days shipping delay orders place between 4th of February to 15th February due to our supplier chain are on holiday for during the time.
We will do our best to process your orders as earliest as possible. Thank you for understanding. If you have any question feel free to contact us at anytime via firstname.lastname@example.org