Can I still purchase products from your website?
Yes. We still deliver our products globally. However whenever you make a purchase we advice you to check situation in your area. If there is complete restriction there might be delay of your package.
Is there any delivery delay?
We are trying to ship your products as quickest as possible even weekend orders. however there may be minor delay in shipping since shipping and handling people has to take extra safety measures to prevent the virus.
Our customer service team will be keeping you inform regarding your order information.
What if I am not there at the address to receive my package?
If for any reason if you are not in the given address you may contact our customer support team. We will try to communicate with local delivery partner and deliver the package to new address. If not package will return to us. We will refund your total amount.
Have COVID-19 impacted dcoupfit supply chain?
Our first priority is health and safety of people making our products. currently our suppler' factories are working as normal. taking relevant health and safety measures.
Is it safe to receive a package?
The New England Journal of Medicine published a study that tested how long the virus can remain stable on different kinds of surfaces within a control laboratory setting. they found that it was still detectable on copper for up to four hours, on cardboard for up to 24 hours and plastic and steel for up to 72 hours.
Centers for Disease Control and the World Health Organization says the risk of coronavirus infection from the packages is extremely low. even though the virus could live on surfaces for a few days.
Elizabeth MaGraw, Director of the Center for Infectious Disease Dynamics at Pennsylvania state that if we had transmission via packages we would have seen immediate global spread out from china early in the outbreak. We did not see that and therefore I think the risk is incredibly low.
We know that viruses are likely to only live a few hours to a few days under the sort of condition. with the package shipped over the period of days or weeks at ambient temperatures, there is likely very low risk of spread from products or packaging
We believe our people are stronger than ever before. Stay Safe & Healthy!!